IT Pro Tuesday #71

IT Pro Tuesday #71

Ticket System, Windows Book, Wiki Tool & More... 

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Hello IT Pro, 

Each week we're updating the full list on our website here. Enjoy. 

But on with this week's tools...! Here are the most interesting items that have come across our desks, laptops, and phones this week. As always, EveryCloud has no known affiliation with any of these unless we explicitly state otherwise.

A Free Tool

osTicket is an open-source support ticket system that seamlessly integrates inquiries from email, phone and web-based forms in a simple, multi-user web interface. Lets you manage, organize and archive all support requests and responses in a single location to make customer support more efficient. Suggested by handerrood.

A Book

Mastering System Center Configuration Manager is a comprehensive guide offering intermediate and advanced coverage of all aspects of System Center Configuration Manager. Topics include planning and installation, migrating from previous versions of Configuration Manager, deploying software and operating systems, security, monitoring and troubleshooting, and automating and customizing. Includes many real-world examples that illustrate how to use the tool in different contexts.

Another Free Tool

DokuWiki is an easy, versatile open-source wiki software that doesn't require a database. Its built-in access controls and authentication connectors make it especially helpful in the enterprise context. An active community contributes to the large library of plugins that enhance function far beyond a traditional wiki. Credit for this one goes to timunraw.

IT Humor

There are 10 kinds of people in this world...

  • Those who understand binary 
  • And those who don’t.

One More Free Tool

Flameshot is an easy-to-use screenshot tool for Linux. The GUI includes a wide variety of tools for annotating your screenshots, and you can save the resulting images locally or upload to Imgur. Recommended by spam2 as the best tool for screenshots.


P.S. Bonus Free Tools

Hexyl is a simple hex viewer for Terminal that uses a colored output to distinguish different categories of bytes (NULL bytes, printable ASCII characters, ASCII whitespace characters, other ASCII characters and non-ASCII). Kindly suggested by phils_lab.

Wsus Package Publisher lets you publish your own updates as MSI, MSP or EXE files to deploy applications like Adobe Reader, Java, Flash Player or Symantec Endpoint Protection and update them. Import updates from vendor catalogs like Dell, HP and Fujitsu to publish hardware updates like drivers or new BIOS versions to your servers and PCs. Suggested by OurWhoresAreClean, who adds, "It'll let you push those third-party updates directly from WSUS. It takes some playing with, but it works."


Have a fantastic week and as usual, let me know any comments.

Graham | CEO | EveryCloud

IT Pro title: 
Ticket System, Windows Book, Wiki Tool & More